Return & Refund Policy

At Havenlor, we are committed to providing a refined shopping experience and high-quality products. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

Right of Withdrawal

In accordance with applicable consumer protection regulations within the European Union, customers have the right to request a return within 14 days from the date of delivery.

To exercise your right of withdrawal, you must notify us of your decision to return the product within the specified period.

Return Conditions

To be eligible for a return, the item must meet the following conditions:

• The product must be unused and in its original condition.
• The item must be returned in its original packaging.
• All included accessories, documentation, and protective materials must be returned.
• The return request must be made within 14 days of delivery.

Return Shipping

Customers are responsible for the cost of return shipping.

We strongly recommend using a trackable shipping service. Havenlor cannot be held responsible for returned items that are lost or damaged during transit.

Inspection and Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be issued to your original method of payment. Processing times may vary depending on your payment provider, but refunds are typically completed within several business days after approval.

Non-Returnable Situations

Returns may not be accepted in the following situations:

• Items showing signs of use or wear.
• Products damaged due to misuse or improper handling.
• Items returned without original packaging or missing components.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible so we can evaluate the issue and provide a suitable solution.

Contact Information

If you have any questions regarding returns, refunds, or your order, please contact our support team:

Email: support@havenlor.com