Privacy policy

Last updated: March 7, 2026

This Privacy Policy describes how Havenlor ("we", "our", or "us") collects, uses, and discloses your personal information when you visit or make a purchase from our website. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following categories of personal information when you interact with our website or place an order:

  • Contact information such as name, email address, phone number, billing address, and shipping address.
  • Payment information including credit card or other payment method details processed securely through payment providers.
  • Account information such as login credentials, preferences, and saved settings.
  • Order and transaction information including products viewed, purchased, returned, or exchanged.
  • Communication data when you contact our customer support.
  • Technical data including IP address, browser type, device information, and website usage behavior.

2. How We Collect Information

We collect personal information in several ways:

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies and similar technologies when you use our website.
  • Through service providers that assist us in operating our store.

3. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders.
  • Provide customer support and communicate with you.
  • Improve and personalize your shopping experience.
  • Prevent fraudulent or unauthorized transactions.
  • Send marketing communications where permitted by law.
  • Comply with legal and regulatory obligations.

4. Sharing of Personal Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

  • Our e-commerce platform provider, Shopify, which hosts our online store.
  • Payment processing providers to securely handle transactions.
  • Shipping and logistics partners responsible for delivering orders.
  • Marketing and analytics providers that help us improve our services.

These third parties only receive the information necessary to perform their services and are required to protect your personal information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized advertisements. You may manage cookie preferences through your browser settings.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including complying with legal obligations, resolving disputes, and enforcing agreements.

7. Your Rights

If you reside in the European Economic Area or the United Kingdom, you may have the following rights under applicable data protection laws:

  • The right to access your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your personal data.
  • The right to restrict or object to certain processing activities.
  • The right to request transfer of your personal data to another provider.
  • The right to withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the contact information provided below.

8. Data Security

We implement appropriate security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet can be guaranteed to be completely secure.

9. International Data Transfers

Your information may be transferred and processed outside of your country of residence, including in countries that may have different data protection laws. Where required, we rely on legally recognized transfer mechanisms to ensure appropriate safeguards are in place.

10. Children's Privacy

Our services are not intended for individuals under the legal age of majority in their jurisdiction. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: support@havenlor.com